Completed · Customer Service
Tababarka Qancinta Macaamiisha – LAWS
Customer Service Training: Fostering Customer Experience through Excellent Service — delivered in Somali to build practical frontline skills for LAWS customer-facing teams.
Client: LAWS – Lasanod Water Supply
About this training
This Somali-language program equipped Lasanod Water Supply staff with the core skills of excellent customer service: understanding customer needs, communicating with empathy and resolving issues quickly.
The sessions were interactive and focused on real situations from participants’ daily work. Every participant received an SBDC certificate of completion.