Completed · Service Delivery
Customer Experience & Professional Service Delivery for Technical Personnel
A two-day program for NUWACO’s technical field teams, focused on professional conduct and delivering high-quality service in every customer interaction.
Client: NUWACO – Nugal Water Company 19–20 Jun 2026
About this training
Technical staff are often the face of a utility. This two-day training helped NUWACO’s technical personnel understand their role in the customer experience and apply professional service standards in the field.
The program was delivered bilingually and covered the customer journey, professional conduct, and service quality standards, ending with certification of all participants.