Completed · Customer Experience
Transforming NUWACO’s Customer Experience
A training for service excellence and business growth, equipping NUWACO staff with the mindset and tools to put customers first — from the first interaction to order-to-pay.
Client: NUWACO – Nugal Water Company
About this training
SBDC designed and delivered this program to help NUWACO transform the way it serves its customers. Participants explored the full customer journey, identified moments that matter, and learned practical techniques to deliver consistent, professional service.
The training combined presentations, group work and real case discussions from the water sector, and closed with a certificate ceremony for all participants.